About Us

How We Got Here

President Chuck Shank began his career more than three decades ago and determined early on to become a skilled insurance professional. That commitment has paid great dividends for our customers in the form of satisfaction and peace of mind over the years.

We have built the business by caring for customers – one situation at a time. We have found that people appreciate this kind of service. Over time, people talk to people and the business has grown steadily since its inception in 2001. In fact, over 80% of our clients come to us because one of our satisfied customers referred them.

The Capital Region is our home. We live here, we volunteer here and we support local organizations. Shank & Falvey’s commitment to the region is reflected by the personal service we provide at our three locations in neighboring counties.

We have clients from throughout New York State, and we proudly serve our clients in the following locations:

What Makes Us Different

Our Approach

We believe in treating each client the same as family. With that in mind our goal is to find you high quality insurance to fit your needs at the best value for you or your business. As a Trusted Choice insurance broker we shop the top insurance companies, including: Allstate, The Hartford, Progressive, MetLife, Kemper, Travelers and more.

Learn more about Shank & Falvey’s customer service approach.

Our Experience

When something goes wrong and you need a qualified agent on your side, the staff at Shank & Falvey will be your trusted ally. We will draw from our vast experience and industry knowledge to address your exact need. We know exactly what the fine print says – and we’ll explain it.

Customer Retention

Our priority is providing exceptional customer service. Our decades of experience and personal service helps us build life-long relationships with our customers. As changes happen in your life, we are there to help you along the way.

The Right Size

Since our beginnings in 2001 we have acquired five other companies which has allowed us to offer an expanded line of products and services to our customers.

As we’ve grown we have never lost our focus on you, the customer. The true source of our growth has been our personal service, and that is something that will never change.

Focus

We are not attempting to be all things to all people. The focus of our business is on individuals who need insurance for their home, their personal vehicles (autos, motorcycles, RVs, ATVs, snowmobiles, jetskis, boats, or travel trailers) or their businesses. By focusing on these specific needs we have been able to sustain the level of service that has always been a core value at Shank & Falvey.

Insurance Products

As a family business, we strive to provide for your family like we would for our own.  We help you protect the things that are most valuable to you today: your home, your business and your vehicles.

In each of these areas there are different types of policies, each with their own set of coverages, requirements and costs.  It will be our pleasure to sit with you and explain your options so you will understand all your choices and be comfortable in selecting just what you want…and just what you need.